Q: What are the shipping costs?
A: Free Shipping on all orders.
Q: How long does the package costs during the shipment?
A: The shipping time will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item. If your items are in stock, we will deliver it to you within 7-10 business days.
Q: Do you have a secure server? Am I safe submitting my credit card information to you over the Internet?
A: Yes, you are safe submitting your credit card information over the Internet. Our websites are hosted by United States Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded to promptly.
Q: What is your return policy?
A: If the products you received come across any quality problems, or you don’t satisfy with them, you can return us in 7 days. For more details, please reference to our return policy.
Q: Do you have a catalog?
A: Our ugg outlet store does not publish a mail-order catalog because the inventory changes too frequently. We update daily with size and style information and new products and sizes are posted as soon as they are available. We encourage you to check the website for the products you need.
Q: Is there a store in my area?
A: We are a retailer of the uggs we sell; therefore we do not have information about other retail store locations. You must contact the company directly to obtain this information.
Q: What if I have worn my shoes? Can I still return them?
A: No. We cannot take back worn shoes, as we will not be able to resell them. If worn shoes are sent back to us, we will ask shipping cost for send them back. All shoes asking for return should be in new condition, including package.
Q: My order still says processing after a few days?
A: This is normal, once we receive a delivery date your account will be updated with this information so you know when your order will be delivered.
Q: What if I am not available on my delivery date?
A: If you are not available to sign for your order then it will be returned to your local sorting office for an automatic delivery, or an arrangement made by yourself. A delivery card should have been left.
Q: Do I have to sign for delivery?
A: Yes, all orders require a signature.
Q: What if my items are faulty?
A: Please contact us within 2 days of delivery to let us know, we will endeavor to sort this out for you.
Q: Do you do wholesales business?
A: Yes, Welcome wholesale business; please contact us for more information about wholesale business.